Rafa and Jen Morales are at their cap

2 of 2 in September. The second RSVP nudge would be the third, so they moved to a call.

This month

Hotel block's closing date
Thu Sep 3. Delivered, opened.
1 of 2
RSVP nudge 1
Sat Sep 5. Delivered, not opened.
2 of 2

What to do

Lupe calls them instead, as planned

No family should feel pestered. Rafa and Jen are José's family, and they are on Lupe's call list today.

If a parent or the party writes

Lupe sees this on her page: "Better to call them. Rafa and Jen have had 2 emails this month." The household moves to her call list, and she is never told off.

The cap

Messages a month, per household

It counts everything you, a parent for their own event, or the party send on their own initiative. A confirmation, an answer to a household's own question and a day-of alert never count.